BotDistrikt, a Singaporean company, is an innovative tool that designs chatbots for businesses. They offer a unique, personality-driven, and AI-powered experience for customers.
BotDistrikt's chatbot provides businesses with many features. For instance, it allows businesses to qualify leads, personalize content, monitor multiple conversations across various channels, and provide instant responses - all while being available 24/7.
BotDistrikt makes all this possible through utilizing a hybrid approach of AI technology and rules-based programming to provide real-time analytics and ensure accurate reporting. Moreover, BotDistrikt's chatbot is designed to store its memory, enabling businesses to remember, re-use, and modify topics of conversation.
This unique feature links contextual sessions across different channels, resulting in a smooth customer experience.
TLDR
BotDistrikt designs chatbots that are personality-driven, CX-focused, and AI-powered. The tool's standout features include lead qualification, personalized content, real-time analytics, 24/7 chatbot availability, human handovers, and omnichannel inbox services.
Additionally, the chatbot stores previous conversations, ensuring businesses remember customer preferences and personalize offerings. BotDistrikt utilizes a hybrid approach of AI technology and rules-based programming, allowing customers to have quality conversations while receiving accurate and prompt responses.
The chatbot's ability to connect to external webhooks and APIs for accurate reporting streamlines data tools.
Company Overview
BotDistrikt is a Singapore-based company that specializes in creating chatbots for businesses. Their chatbots are designed to be CX-focused, AI-powered, and personality-driven, providing customers with a unique and engaging experience.
With BotDistrikt, businesses can design a virtual personality for their customers to engage with and track essential data points such as clicks, impressions, funnels, and more.
One of BotDistrikt's core features is the ability to qualify leads. When a customer initiates a chat, the chatbot listens, follows the businesses' rules, segments the customer, and sends them to the relevant department to handle their inquiries. Furthermore, the chatbot personalizes content, using several data points to show businesses what resonates with their customers and creates targeted drip campaigns.
BotDistrikt's chatbot is designed to be non-linear, allowing customers to have fluid conversations without being limited by the bot's buttons. The chatbot is available 24/7, providing businesses with instant responses, and enabling them to handle their customers' anxious queries anytime, anywhere. BotDistrikt's chatbots also use hybrid AI + rules technology, which allows businesses to scale their training using AI Integrations and remain 100% in control using their Rule Editor.
In addition, BotDistrikt offers omnichannel inbox services that allow businesses to monitor their customers' conversations across various channels such as Whatsapp, Facebook Messenger, and their website in a real-time inbox. Businesses can build powerful two-way conversations using logical conditions, regex patterns, AI training, API Integrations, and JavaScript Functions. Moreover, their chatbot allows businesses to connect to their own systems of record and HTTP APIs, making it easier for them to GET and POST updates when needed.
Finally, BotDistrikt's chatbot is designed to store its own memory, allowing businesses to remember, re-use, and modify topics of conversation. This feature links contextual sessions across different channels, enabling a smooth customer experience.
Features
Virtual Personality Design
Create Engaging Conversations with AI-powered Chatbots
BotDistrikt provides a platform where businesses can design virtual personalities for their customers to engage with. The chatbots designed on this platform can hold relevant and personalized conversations with customers, providing them with immediate assistance, personalized solutions, and constant availability. These engaging chatbots are powered by AI, providing businesses with the opportunity to satisfy customer needs and build loyalty without increasing operational costs.
Lead Qualification
Segment Customers Based on their Chats
BotDistrikt’s chatbots listen to the customer queries and follow a specific set of rules to segment customer queries according to their demand. With this feature, businesses can quickly identify their top prospects, understand their pain points, and offer them relevant solutions.
Chatbots qualify leads based on their responses and forward them to the appropriate team members for further communication. As a result, businesses can focus on quality leads and gain a higher conversion rate with less investment.
Drip Campaigns
Promote Personalized Content
BotDistrikt’s chatbots not only qualify leads but also personalize the content with targeted drip campaigns that engage customers. This feature allows businesses to deliver relevant content to segmented leads in the form of newsletters, automated messages, or notifications. The campaigns ensure that the content is tailored to a specific audience, such as people who have viewed a particular product or service.
This strategic approach keeps customers engaged and entices them to return to the website or application even after the first interaction.
Data-Driven Conversations
Real-time Analytics to Measure Customer Engagement
BotDistrikt's chatbots use real-time analytics to gather and convey the customer’s intent and emotional state. Businesses can check their conversation analytics to see what resonates with their customers, which demography or geography to target, or what part of the sales funnel needs improvement. The chatbots use an AI-powered mechanism to create customer profiles based on their tracking history, which helps businesses provide personalized offerings to target buyers who are sales-ready.
24/7 Availability
Instant Responses and High availability to Handle Customers
BotDistrikt's chatbots assist customers with their queries anytime, anywhere. The chatbots are available 24/7 and offer prompt responses. The instant reply ensures that customers get the required information, irrespective of the time of day.
With the chatbot’s constant availability, businesses can expect a reduction in fatigue or burnout from human customer service agents and keep the customer conversation going all day, every day.
Human Handovers
Intelligent Chatbots to Manage Ticket Volumes for Human Agents
BotDistrikt's chatbots can manage ticket volumes and free up time for human agents to handle more complex issues. The business can seamlessly integrate their chatbots into the existing customer service system and let them handle the easy, repetitive queries, and doubts. The chatbots have the ability to flag instances where human service agents need to intervene, ensuring that the problem is accurately and quickly resolved.
The human handover provides the necessary support to the agents and enables them to concentrate on higher-level engagements.
Omnichannel Inbox
Manage Customers Conversations on Multiple Channels in One Place
BotDistrikt's chatbots provide an Omnichannel Inbox that enables the businesses to manage all conversations from different channels within a single platform. The Omnichannel Inbox provides a complete view of customer interactions on WhatsApp, Facebook Messenger, your website and other channels, and enables businesses to manage customer queries, provide instant support, and send personalized responses. The chatbots handle multiple conversations at once, freeing the humans from multitasking, and letting them concentrate on one conversation thread at a time.
Contextual Conversations
Store Conversations for Later Use
BotDistrikt's chatbots store their memory and record the chats for future use. As a result, businesses can retrieve the customer's previous interactions, understand their preferences, personalize offerings, and build loyalty. The chatbot's contextual conversation system comprises the previous chats, sessions, and customer data, allowing businesses to provide targeted solutions for returning customers.
Hybrid AI and Rules
Up-to-date and Accurate Prompts for AI-trained Chatbots
BotDistrikt relies on a hybrid AI and rule-based programming system to provide customers with accurate and prompt responses. The hybrid system combines customer conversation data with pre-designed rules to personalize responses based on the customer’s intent or previous interactions. The system also allows you to scale AI training and control chatbot content with a rule editor.
The rule-and-AI hybrid approach provides businesses with the flexibility to stay up to date with the latest customer trends while delivering contextually accurate answers.
Webhook Integration
Integrate External APIs and Webhooks for Accurate Reporting
BotDistrik's chatbots can connect to external webhooks and APIs to retrieve and post data in real-time. This feature enables businesses to access their data from external channels seamlessly.
The chatbots can record and analyze data from customer interactions, understand customer trends, and use these insights to personalize service offerings. The chatbot's connection to external apps and services helps businesses refine and streamline their chatbot's performance with better data tools.
