EBI.AI is a leading company in the data engineering industry, founded in 2014 by Matthew Doel. Specializing in artificial intelligence (AI), the company aims to provide businesses with easy-to-use AI assistants that can solve 85% of their business challenges from day one, enhance customer experience, improve work efficiency, and reduce costs.
With the increasing popularity of AI in various industries, EBI.AI offers a custom-built platform that enables any user to create their advanced AI assistant. This platform requires no technical skills, and businesses can be up and running with their AI assistant in less than 15 minutes. EBI.AI's AI assistants can live on any digital channel, catering to customers in over 100 languages, ensuring that every customer is attended to, regardless of their channel preference or location.
EBI.AI's platform is also fully secure and compliant with industry standards. With regular penetration testing and GDPR compliance, businesses can be assured of data security when using the platform and interacting with EBI.AI's AI assistants.
In summary, EBI.AI provides advanced AI assistant creation with expert support, omni-channel support, and outstanding security and compliance to businesses of all industries and sizes, promoting efficiency and customer satisfaction.
TLDR
EBI.AI is a data engineering company that specializes in creating easy-to-use AI assistants for businesses. With a custom-built platform, any user can create their advanced AI assistant in less than 15 minutes or benefit from expert support. AI assistants can cater to customers in over 100 languages and live on any digital channel.
The platform is fully secure and GDPR compliant, ensuring data security and protection. EBI.AI offers businesses across various industries and sizes an efficient and customer-centric approach to AI.
Company Overview
EBI.AI is a data engineering company that specializes in artificial intelligence (AI) and its real-life applications in enterprise businesses. Founded in 2014 by Matthew Doel, EBI.AI is committed to making AI assistant adoption easy for any organization by showing them how it can help increase work efficiency, productivity, and reduce costs.
EBI Solutions, co-founded by Doel in 2001, tackled the problem of data silos scattered across multiple departments within corporations like ABInBev and Pfizer. Their solution linked all technology systems together on one platform, making it easy for the companies to analyze, report and make informed decisions. The introduction of machine learning enabled EBI to use their data collections to make future predictions for their clients, paving the way for artificial intelligence, which EBI has been exploring ever since.
EBI.AI is home to some of the most innovative minds in AI, whose primary focus is to create easy-to-use AI assistants. With the unique AI platform, any business can easily create their AI assistant, solve 85% of their business challenges from day one, and ultimately improve customer experience. EBI.AI's AI assistants have proven effective across various industries, leading to amazing savings and immediate results for their clients.
As AI has become more widespread across industries, EBI.AI has made a conscious effort in keeping things simple and honest. According to Gartner, artificial intelligence is pervasive across every business, but half of B2B buyers are overwhelmed by the volume of information available to them when making decisions.
In response, EBI.AI keeps their communication straightforward and encourages their clients to ask any questions they may have about AI.
Features
Advanced AI Assistant Creation
Create your own
Ebi.Ai's custom-built platform allows any user to create their own advanced AI assistant that can evolve with their business needs. The platform comes equipped with everything necessary to launch quickly and grow over time. With no technical skill required, users can easily create and manage their own AI assistant that can live on any digital channel or phone line.
This feature ensures that businesses can easily cater for their customers' needs by developing assistants that are easy to use and highly effective.
Let us do it for you
For users who prefer not to create their own AI assistant, Ebi.Ai also offers expert support to develop and manage an advanced AI assistant on their platform. The expert team at Ebi.Ai works in the background to review and improve the performance of every AI assistant on the platform.
This feature eases the pressure on businesses looking to develop an AI assistant while ensuring a high level of performance.
Expert review from our team to improve performance
One of the keys to a successful digital strategy is regular performance reviews. Ebi.Ai's expert team works in the background to review and improve the performance of every AI assistant on their platform.
By examining trends and patterns, and identifying new use cases, the team can suggest improvements. This feature ensures that businesses have a reliable Ai assistant that is always improving and evolving with changing business needs.
Omni-Channel Support
Chat across different channels. Anywhere. Any time.
Ebi.Ai's advanced AI assistant can live on any digital channel (or phone line) and in many places at once. The assistant can cater for customers in any way that suits them, regardless of channel or language.
With an assistant that can read and reply in over 100 languages, businesses can reach out to customers from across the globe. This feature ensures that every customer is catered for, regardless of their channel preference or location.
Link up your AI assistant with your business systems
Ebi.Ai's platform allows businesses to integrate their AI assistant with their business systems with the click of a button. This feature ensures that businesses can easily connect their digital systems to a reliable AI assistant, without hassle.
Add widgets to your chat window and use live chat
Ebi.Ai's custom-designed messenger window has been designed from scratch to ensure every chat is enjoyable. The feature of this chat window includes a widget that can be added to assist customers with their needs. This feature ensures that customers can easily navigate through their options and find the help they need, with easy-to-use interfaces.
Security and Compliance
Expect enterprise-grade security throughout with your every compliance responsibility taken care of
Ebi.Ai is fully committed to ensuring that their AI assistant platform is safe, secure, and compliant with industry standards. The platform is GDPR compliant, accessible to WCAG 2.1 AA standards, SOC 2 compliant data centers UK/EU, and is capable of handling personal data while also complying with data protection regulations. This feature provides businesses with the assurance of data security when using the AI assistant platform and ensure that data is protected throughout the user experience.
Regular penetration testing
Ebi.Ai conducts regular penetration testing to ensure that their platform and the AI assistant is safe and secure. By constantly analyzing the platform for any vulnerabilities, businesses can be assured of the platform's general performance and reliability.
This feature ensures that the platform is not susceptible to any dangers and that the AI assistant is protected from cyber threats.
Removal of personal data
In compliance with GDPR regulations, Ebi.Ai has integrated a feature for removing personal data. This feature ensures that personal data is promptly removed, as soon as is required, from any concerned parties. This feature ensures that personal data is protected throughout the user experience.
FAQ
What is Ebi.Ai's platform?
Ebi.Ai's platform is an AI assistant creation platform that helps businesses launch their own AI assistant to improve efficiency, better target resources, engage with customers more often, save on recruitment, and more. The platform is user-friendly and does not require any technical skills, coding, or training to get started. Users have full control over the look, language, and content of their AI assistant.
The platform includes features such as natural language processing, the ability to connect with business systems, and human-in-the-loop review to help businesses create their own advanced AI assistants.
What kind of businesses can benefit from using Ebi.Ai's platform?
Ebi.Ai's platform can benefit businesses of all industries and sizes. From rental apartments to supermarkets, leisure centers to local councils, the platform is helping teams across different industries to improve efficiency, better target resources, engage with customers more often, and save on recruitment. The platform can be personalized to fit the individual needs of each business.
By launching their own AI assistant, any business can experience an increase in capacity, lower costs, and have 35% of enquiries handled when their team is asleep. So, businesses can operate 24/7 with their own AI assistant handling the requests sent to them.
What are the benefits of using Ebi.Ai's platform?
Using Ebi.Ai's platform has numerous benefits including enhancing business processes, improving service, increasing efficiency, saving on recruitment costs, and making informed decision-making about business direction. The platform's resident AI assistant, named Clawson, is available 24/7 to answer questions and provide technical support to users. Businesses can also expand their communication channels by connecting with customers through different channels, such as mobile apps and smart speakers, with ease.
The platform is also fully secure and compliant for highly regulated industries.
How can users launch their own AI assistant on Ebi.Ai's platform?
Users can launch their own AI assistant on Ebi.Ai's platform by signing up for free and either using one of the ready-made templates or creating one from scratch. The platform provides full control to users over their assistant's content, branding, and external connections. Users can add widgets to the chat window, use live chat, and make suggestions for improving their assistant's performance, with a human-in-the-loop review feature that ensures a higher level of accuracy.
Within less than 15 minutes, users can launch their very own AI assistant without needing any technical knowledge or skills.
What is the pricing for Ebi.Ai's platform?
Ebi.Ai's platform offers a free one-month trial for users to explore its features and benefits. After the free period expires, the platform offers several subscription options of varying prices, depending on the user's business needs. Customers can choose between premium or enterprise plans that offer the best services for their business.
